1. Data Collection and Usage
Reelscoopmatesm Ltd ("we", "us", or "our") operates the reelscoopmatesm.com website. We collect personal information strictly for operational and communication purposes. Information collected includes data provided voluntarily via contact forms (Name, Email Address, Message content) and automated technical data (IP addresses, browser types, and usage patterns) collected via standard server logs and analytical tools.
We do not sell, rent, or trade your personal information to external marketing entities.
2. Third-Party Processors
To operate our infrastructure, we share specific data with verified third-party processors under strict processing agreements. These include:
- Cloud hosting providers (for secure server operation and data storage).
- Analytics platforms (to measure aggregate traffic patterns without personally identifying individual users).
- Email delivery services (to transmit communications requested by users).
3. Cookies and Tracking
We utilize cookies to maintain session states and track compliance with our cookie consent banners. Please refer to our separate Cookie Policy for detailed breakdowns of essential versus non-essential tracking mechanisms, and instructions on how to opt-out via browser settings.
4. Data Retention Limits
Contact form submissions are retained for a period of 24 months for customer service historical context, after which they are purged from our active databases. Server logs containing IP addresses are anonymized or deleted after 90 days. We maintain a strict policy against holding data indefinitely.
5. User Rights (GDPR & CCPA)
Depending on your geographic location, you are granted specific rights regarding your data. These include the right to Access (requesting a copy of your data), Rectification (correcting inaccuracies), Erasure (the right to be forgotten), and Restriction of Processing. California residents have additional rights under the CCPA to explicitly opt-out of data sales (though we do not sell data).
To exercise any of these rights, you must contact our Data Protection Officer.
6. Security Protocols
We implement commercially reasonable security measures, including HTTPS encryption in transit, strict access control lists (ACLs) for our internal databases, and regular infrastructure patching. However, no internet-connected system can be guaranteed 100% secure.
7. DPO Contact Information
For any inquiries regarding this Privacy Policy or to submit a data subject access request, please contact our Data Protection Officer at:
Email: [email protected]
Mailing Address: Data Protection Officer, Reelscoopmatesm Ltd, 124 Cloud Way, Tech District, London, E1 4FZ